Customers, or users of an organization, express their satisfaction (or more often their dissatisfaction) through a growing number of channels. As well as emails (directly sent) and open Web sources (blogs, news ...), websites like Twitter and Facebook can provide “real time” data. Customer reviews can focus on services and products provided, on significant events, or on the general image given by the organization (its e-reputation). Ubiq is the first software solution that consolidates these different points of view.

Ubiq unifies customer feedback analysis techniques and Business Intelligence to provide a daily barometer for an organization. Taking into account these different sources simultaneously provides a unique tool for driving continuous improvement. This innovation is made possible by R&D breakthroughs in the field of semantic analysis. Ubiq is proposed as Software as a Service.

Ubiq can therefore be simultaneously listening to your customers, your employees and the Web:

Ubiq treats your customer feedback and detects trends and opinions. At a glance, you see the “hot topics” of the moment.
Does your e-reputation worry you? What do your real competitors on the Web? Ubiq scans blogs, forums, articles, RSS feeds, tweets… to answer these questions.
Your internal surveys include several open questions with tons of answers? Ubiq helps you identify, classify and prioritize the items important for your teams.

With Ubiq, you can also easily create an observatory focusing a given industry, such as oil&gas or cosmetics…